Navanter

Selling With Impact


on the Telephone

UK: +44 (0)20 7164 6959
USA: +1 (617) 431 3011

At Navanter, we provide off-the-shelf as well as bespoke training courses. These courses can be run as-is, or customised to your needs. Most of our work is fully bespoke for individual clients - contact us to discuss your needs.

Use the skills of top performers when selling by phone


For decades, "telesales" has implied a dead-end job where people pester people who aren't interested in their product, with endless cold calls. But times are changing, and the modern Inside Sales professional can be a respected consultant, valued by clients and prospects alike.

Enquire about this course - enter your details and we'll be in touch shortly:
Name: Leave blank if you're a human:
Company:
Phone:
Email:

Being an internal sales rep can be a hard job. There’s a negative perception of people who sell over the telephone, which can lead to salespeople feeling inferior to their customers and being embarrassed to push for a sale to close. This in turn leads to lower results and higher staff turnover.

This two-day training course from Navanter is designed to overcome these issues, and equip internal salespeople to sell in a professional and customer-focused manner. This helps them stand out from the competition, as customers perceive them as valued consultants rather than salespeople.

Starting from the basics, this course helps salespeople to understand their buyers, themselves, and the sale, in order to maximise their potential, spend their time on the best prospects, and deliver predictable, measurable results which makes their managers’ job of coaching them easier and more repeatable.

Who should attend?

Anyone who sells on the phone and wants to learn how to make longer calls, get more meetings or sales, and stand out from the hundreds of other tele-sellers who are all competing for budget.


Key topics

What is selling?
Why is selling on the phone different?
Who am I as a salesperson?
Creating a strong call opening
Engaging the prospect's attention
Raising the customer's perception of you
Qualifying the best opportunities
Probing to identify needs
Matching a solution and reinforcing value
Overcoming objections and closing the sale

Why take this training course with us?

With Navanter, you’re engaging the right company for Inside Sales training. Neil Shorney, Principal Training Consultant and Company Director, has 15 years’ experience managing international telesales teams. In his teams, he has trained inexperienced newcomers to be successful sales professionals, progressing on to senior positions around the world. In his role as Inside Sales Manager for ESI International, a global learning organisation, Neil won the President's Gold Club Award 3 times for his work in creating successful sales teams who were respected by colleagues and customers alike.

Now Director of Navanter, Neil brings this experience and knowledge to sales teams around the world.

Off-the-shelf training courses from Navanter...

Sales training courses

Consulting Skills for Salespeople

Move from Salesperson to Problem Solver as you learn how to engage your customer in developing your solution to their problem using a range of tools and question styles to make the sale a team effort between you and your customer. Click here for the full course outline.

Sales Skills for Recruitment Consultants

Rise above the industry reputation and show your clients how you can really partner with them in their success with this recruitment-specific sales course. Click here for the full course outline.

Selling With Impact on the Telephone

Learn to use the skills employed by the world's top sellers... on the telephone! This two-day course turns telesales staff into valued consultants who identify the top prospects, understand customer needs, overcome objections and close the deal. Click here for the full course outline.

LinkedIn™ Skills for Salespeople

Bring your sales skills up-to-date with this LinkedIn™ workshop designed with the salesperson in mind. Create a slick profile, grow your network, and create compelling updates which engage your audience and encourage others to share your content far and wide. Click here for the full course outline.

Leadership & Management training courses

Leadership for New Leaders

As you take that exciting step into the unknown which is your new leadership career, learn what makes a great leader and how to deal effectively with this new stage in your career. Click here for the full course outline.

Coaching & Mentoring skills for managers & leaders

Sharpen your coaching & mentoring skills as you learn how to help other people to get the best out of themselves, through questioning, listening, understanding and feedback. Click here for the full course outline.

Recruitment Skills for Managers

Learn how to ensure you make the right hiring decisions to fill your team with hard-working team players through a solid recruitment process and effective recruiting techniques. Click here for the full course outline.

Business Skills training courses

Navanter Business Essentials

Learn how a whole organisation works and fits together, develops strategies, and achieves goals, whilst planning your own career path and creating opportunities to acquire the skills needed to succeed Click here for the full course outline.

Powerful Presentation Skills

Overcome your fear of public speaking, or take your presentation skills to a new level with this highly-participative course which will help you to present at your best. Click here for the full course outline.

Customer Service Excellence

In this participant-focussed training course, you'll learn how to provide the kind of service which makes passionate fans, not just customers. Click here for the full course outline.

Project Management for non-Project Managers

De-mystify the world of Project Management in this highly-interactive course providing project management skills for leaders, salespeople, content-producers... anyone who isn't a full-time Project Manager. Click here for the full course outline.