At Navanter, we provide off-the-shelf as well as bespoke training courses. These courses can be run as-is, or customised to your needs. Most of our work is fully bespoke for individual clients - contact us to discuss your needs.
Use the skills of top performers when selling by phone
For decades, "telesales" has implied a dead-end job where people pester people who aren't interested in their product, with endless cold calls. But times are changing, and the modern Inside Sales professional can be a respected consultant, valued by clients and prospects alike.
Being an internal sales rep can be a hard job. There’s a negative perception of people who sell over the telephone, which can lead to salespeople feeling inferior to their customers and being embarrassed to push for a sale to close. This in turn leads to lower results and higher staff turnover.
This two-day training course from Navanter is designed to overcome these issues, and equip internal salespeople to sell in a professional and customer-focused manner. This helps them stand out from the competition, as customers perceive them as valued consultants rather than salespeople.
Starting from the basics, this course helps salespeople to understand their buyers, themselves, and the sale, in order to maximise their potential, spend their time on the best prospects, and deliver predictable, measurable results which makes their managers’ job of coaching them easier and more repeatable.
Why take this training course with us?
With Navanter, you’re engaging the right company for Inside Sales training. Neil Shorney, Principal Training Consultant and Company Director, has 15 years’ experience managing international telesales teams. In his teams, he has trained inexperienced newcomers to be successful sales professionals, progressing on to senior positions around the world. In his role as Inside Sales Manager for ESI International, a global learning organisation, Neil won the President's Gold Club Award 3 times for his work in creating successful sales teams who were respected by colleagues and customers alike.
Now Director of Navanter, Neil brings this experience and knowledge to sales teams around the world.
Off-the-shelf training courses from Navanter...
Sales training courses
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Sales Skills for Recruitment Consultants
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Selling With Impact on the Telephone
Learn to use the skills employed by the world's top sellers... on the telephone! This two-day course turns telesales staff into valued consultants who identify the top prospects, understand customer needs, overcome objections and close the deal. Click here for the full course outline.
LinkedIn™ Skills for Salespeople
Bring your sales skills up-to-date with this LinkedIn™ workshop designed with the salesperson in mind. Create a slick profile, grow your network, and create compelling updates which engage your audience and encourage others to share your content far and wide. Click here for the full course outline.
Leadership & Management training courses
Leadership for New Leaders
As you take that exciting step into the unknown which is your new leadership career, learn what makes a great leader and how to deal effectively with this new stage in your career. Click here for the full course outline.
Coaching & Mentoring skills for managers & leaders
Sharpen your coaching & mentoring skills as you learn how to help other people to get the best out of themselves, through questioning, listening, understanding and feedback. Click here for the full course outline.
Recruitment Skills for Managers
Learn how to ensure you make the right hiring decisions to fill your team with hard-working team players through a solid recruitment process and effective recruiting techniques. Click here for the full course outline.
Business Skills training courses
Powerful Presentation Skills
Overcome your fear of public speaking, or take your presentation skills to a new level with this highly-participative course which will help you to present at your best. Click here for the full course outline.
Customer Service Excellence
In this participant-focussed training course, you'll learn how to provide the kind of service which makes passionate fans, not just customers. Click here for the full course outline.
Project Management for non-Project Managers
De-mystify the world of Project Management in this highly-interactive course providing project management skills for leaders, salespeople, content-producers... anyone who isn't a full-time Project Manager. Click here for the full course outline.