Emotional Intelligence

for Productive Relationships

UK: +44 (0)20 7164 6959
USA: +1 (617) 431 3011

At Navanter, we provide off-the-shelf as well as bespoke training courses. These courses can be run as-is, or customised to your needs. Most of our work is fully bespoke for individual clients - contact us to discuss your needs.

Know yourself to work better with others

Communicate in a way that drives productive, not destructive, relationships

Enquire about this course - enter your details and we'll be in touch shortly:
Name: Leave blank if you're a human:

In our world of frantic workplaces, scarce resources, and tight deadlines, it’s easy to get caught up in the heat of the moment and forget that it takes two people to make a working relationship productive. Yet it’s the human side of business which makes ideas happen, gets decisions made, smooths over conflict, and motivates others. Emotional intelligence is the awareness, control, and expression of both parties’ emotions, to facilitate understanding and productive relationships. It's about managing emotions to bring better results.

In this reflective half-day workshop, participants will learn about the three key elements of emotional intelligence: self-awareness, appreciation of others’ needs (empathy), and self-management to bring the best out in others.

Who should attend?

Anyone who recognises that no-one is an island, and that the best work gets done when we work together.

Key topics

What is Emotional Intelligence?
  • Emotional Intelligence defined
  • How Emotional Intelligence can help in our lives
  • Emotional Intelligence in the workplace

  • Recognising why perform at our best and worst
  • Hot buttons which bring out negative behaviour
  • Shining a light on blind spots

The role of personality types
  • 5 clues to spot personality types
  • The Navanter Personality Style Instrument
  • Understanding rapport and conflict points

  • Looking into the communication of others
  • Why others may behave unpredictably
  • Standing in someone else's shoes

  • The role of emotion in decision-making
  • Making objective decisions
  • Taking the heat out of heated conversations

Key take-aways

Improved knowledge of self
  • Ability to use self-awareness to improve self-motivation
  • Improved self control
  • Greater self-knowledge from the feedback of others

Improved understanding of others
  • Appreciation of others strengths
  • Recognition that diversity = flexibility
  • Appreciation of others' emotional states

Greater management of self
  • Ability to take the emotion out of decisions
  • More objective working habits
  • Recognise the effect our words have on others

Effective framework for emotional conversations
  • A repeatable structure to stop mental "finger-pointing"
  • A collaborative approach to resolving differences
  • Improved working relationships

Why take this training course with us?

Navanter’s mission is to bring the most powerful skills from Sales and Project Management to the whole organisation – and soft skills are vital in both these roles – both in influencing customers, and in managing the teams necessary to complete major client delivery projects… not forgetting the importance of getting salespeople and project managers to talk to each other. Emotional Intelligence is a key skill in fostering collaboration between people who wouldn’t naturally see things in the same way.

Off-the-shelf training courses from Navanter...

Training for salespeople

Consulting Skills for Salespeople

Move from Salesperson to Problem Solver as you learn how to engage your customer in developing your solution to their problem using a range of tools and question styles to make the sale a team effort between you and your customer. Click here for the full course outline.

Sales Skills for Recruitment Consultants

Rise above the industry reputation and show your clients how you can really partner with them in their success with this recruitment-specific sales course. Click here for the full course outline.

Selling With Impact on the Telephone

Learn to use the skills employed by the world's top sellers... on the telephone! This two-day course turns telesales staff into valued consultants who identify the top prospects, understand customer needs, overcome objections and close the deal. Click here for the full course outline.

LinkedIn™ Skills for Salespeople

Bring your sales skills up-to-date with this LinkedIn™ workshop designed with the salesperson in mind. Create a slick profile, grow your network, and create compelling updates which engage your audience and encourage others to share your content far and wide. Click here for the full course outline.

Training for Project Managers & delivery teams

Introduction to Project Management

De-mystify the world of formal Project Management in this highly-interactive course providing the key knowledge and skills needed to manage projects, for those who are new to Project Management, or those who've been managing projects for years without any formal training. Click here for the full course outline.

Training for leaders

Coaching & Mentoring skills for managers & leaders

Sharpen your coaching & mentoring skills as you learn how to help other people to get the best out of themselves, through questioning, listening, understanding and feedback. Click here for the full course outline.

Recruitment Skills for Managers

Learn how to ensure you make the right hiring decisions to fill your team with hard-working team players through a solid recruitment process and effective recruiting techniques. Click here for the full course outline.

Leadership for New Leaders

As you take that exciting step into the unknown which is your new leadership career, learn what makes a great leader and how to deal effectively with this new stage in your career. Click here for the full course outline.

Training for anyone

Navanter Business Essentials

Take your skills to the next level on this innovative blended learning course where you'll learn how a whole organisation works, how you fit into it, and begin breaking down the silos between business functions. Click here for the full course outline.

Prioritisation & Time Management

Discover how to manage of your most precious resource: time. Prioritise your tasks, and take control of your agenda, workload and time-stealers so that you work smarter, leaner, and more effectively. Click here for the full course outline.

Project Management for non-Project Managers

Immerse yourself in a project simulation as you learn the key techniques used by the world's top Project Managers, in a language the rest of us can understand. This is Project Management for leaders, salespeople, content-producers... as well as Project Managers who've had little previous training. Click here for the full course outline.

Powerful Presentation Skills

Overcome your fear of public speaking, or take your presentation skills to a new level with this highly-participative course which will help you to present at your best. Click here for the full course outline.

Customer Service Excellence

In this participant-focussed training course, you'll learn how to provide the kind of service which makes passionate fans, not just customers. Click here for the full course outline.

Effective Delegation

Delegate the right tasks to others in the right way, to maximise the chance of the task being completed to the right standard. Click here for the full course outline.

Emotional Intelligence

Learn about the three key elements of emotional intelligence: self-awareness, empathy, and self-management, to bring the best out in others. Click here for the full course outline.