Coaching & Mentoring Skills

for Managers & Leaders

UK: +44 (0)20 7164 6959
USA: +1 (617) 431 3011

At Navanter, we provide off-the-shelf as well as bespoke training courses. These courses can be run as-is, or customised to your needs. Most of our work is fully bespoke for individual clients - contact us to discuss your needs.

Coach & mentor individuals to improve performance

Help your employees to find their own solutions and become more self-sufficient

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There is a growing trend amongst successful organisations, that performance management is moving away from a once-a-year appraisal, towards on-going, coaching-based staff development. This new, flexible approach to management and leadership, allows companies to be much more agile in the way they react to changes in their business and in the economy in general. Coaching is one of the most powerful tools available today, for helping individuals to contribute more fully to the team, the organisation, and to their own personal development. A coach, whether that person be a "formal" coach, a team leader, a project manager or an HR professional, can be a real catalyst of business improvement.

In this interactive training programme, you'll learn all the techniques necessary to coach colleagues, direct reports, managers and customers, in the skills and behaviours you need to make your business successful. You'll learn what coaching and mentoring are (and what they aren't), and how to use a coaching style in many of the conversations you have on a daily basis. The training includes a solid coaching process, meaning that even those with little experience can apply what they've learned as soon as they return to the office. As well as solid theory, this course is full of practical opportunities to try out your new-found coaching skills in the safety of a training room, giving you the confidence to change your conversations for the better when you get back to "real life"!

Who should attend?

Anyone who would like to have more impact on other people's performance, either through a formal leadership relationship, or a looser, informal coaching relationship.

Key topics

What is coaching?
  • Coaching defined
  • What coaching isn't
  • Skills, attributes and support necessary to succeed

What is mentoring?
  • How mentoring differs from coaching
  • Guiding the career of another person
  • Sharing expertise without directing the other person

The role of personality types
  • 5 clues to spot personality types
  • The Navanter Personality Style Instrument
  • Understanding rapport and conflict points

Using the correct coaching style
  • Providing the right level of support to the coachee
  • Matching your style to the coachee's personality
  • Knowing when to give more or less guidance

The coaching & mentoring process
  • The Navanter COURAGE coaching process
  • The COURAGE process in action

Asking great coaching questions
  • Question types
  • Questioning structures for gauging performance levels
  • The Navanter coaching question bank

Reacting to coachee input
  • Practising active listening
  • Resisting the temptation to offer solutions
  • Encouraging the coachee to find their own answers

Coaching follow-up and continuity
  • Providing ongoing support
  • Reviewing the success of the coaching interaction
  • Moving from one coaching conversation to the next
  • Self-coaching to improve coach performance

Key take-aways

Instant coaching confidence
  • Real experience of having coached others
  • A solid, repeatable process to use straight out the box
  • Tools and templates to plan for coaching conversations

A deeper self-awareness
  • In-depth understanding of the role of personality styles
  • Appreciation of strengths and weaknesses
  • Techniques to quickly develop rapport with others

Advanced questioning skills
  • Questioning structures to measure performance
  • Ability to use questions to guide conversations
  • A huge bank of coaching questions to use

Post-course coaching support
  • Membership of the Navanter Graduates LinkedIn group
  • A 30-minute phone coaching session by the trainer
  • Regular coaching tips by email to improve skills further

Why take this training course with us?

Neil Shorney, Principal Training Consultant, has been coaching others since 2003. This experience ranges from coaching his own team members, to coaching others within the organisation, to coaching private clients face-to-face, but telephone and over Skype. From 2008-2014 he completed a comprehensive Business Skills qualification with the George Washington University School of Business, covering coaching, problem-solving, change management and comminication skills - all the areas vital for a professional coach.

Neil brings this knowledge and experience to you through this highly-practical training programme, which covers all the skills and techniques needed to get the best out of others through a collaborative coaching style.

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